enfrdeitptrues

Return Policy:

We accept returns. You can return within 60 days of your purchase as long as the Tenuto is free from damages. If 60 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

To return the item you purchased, please mail it to:

Tenuto Guitar Supports – Returns

91- 1120 Guisachan Rd.

Kelowna BC V1Y 9R5

CANADA

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Upon receiving the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at.

The Tenuto Guitar Support is covered by a limited 1-year warranty. If within 1 years of purchase the Tenuto fails to perform as specified because of poor workmanship or defective materials Tenuto will, at its discretion, replace either the defective part or the whole Guitar Support.

Warranty Claims Procedure:

Warranty is void if the Tenuto Guitar Support has been abused, damaged through other than normal use or used for a purpose other than that intended. Warranty claims must be accompanied by the original purchase receipt. Send your Tenuto, at your cost, along with the original purchase receipt to Tenuto:

Tenuto Guitar Supports – Returns

91- 1120 Guisachan Rd.

Kelowna BC V1Y 9R5

CANADA

 

Mark your package "Tenuto Warranty". The customer is responsible for the cost of shipment.

Tenuto will evaluate your claim and make any necessary changes to ensure that your Tenuto is refurbished to the original condition. Tenuto will return the Tenuto at to you at Tenuto's cost.

Disclaimer:
Because of the varying finishes on guitars, Tenuto will not accept responsibility for damage to a guitar's surface resulting from the use of the Tenuto. It is recommended, for all guitar finishes, that the tenuto is removed after use and the guitar wiped down where the suction cups were attached. Tenuto does not recommend any cleaning or surface preparation other than that used normally on your guitar.

Shipping Information: Canada/US Shipping: 7-10 business days overseas Shipping: 10-15 business days(Unfortunately delivery times cannot be guaranteed because shipping may vary or exceed expected time frame, depending on the country)